Military-Civilian

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The RCM Client Services Specialist will serve as the direct point of contact for a subset of clients and the global billing team. This role has responsibility for tracking, trending and managing KPI and client communications.
Please send resume via the form below

This can be a remote position.

Essential Functions / Tasks / Duties / Responsibilities:
● Improve operational efficiencies to include OP software performance
● Responsibility to a specified subset of clients- to be given upon hire
● Support billing team
● Assist with automation Process Improvement initiatives
● Participate in monthly client meetings with Account Management team
● Provide KPI team with monthly stats for business review
● Monitor & report operational progress
● Participate in daily RCM huddles
● Responsibility for updating client blueprints
● Client liaison
● Collaborates with billing team leadership on quality/productivity/TAT barriers
● Maintains client/issue log
● Reviews action plans and provides feedback on operational/KPI fallout

Education / Professional Certifications or Licenses Required:
● High school diploma
● CPC (a plus)

Experience Requirements:
● Full cycle Medical Billing experience required
● EMR experience
● 2 years RCM/customer service experience
● Microsoft office
● Google Docs
● CPT and ICD10 knowledge

Client Liaison Responsibilities:
● Problem solving skills
● Strong communication skills
● Able to talk to speak with clients and employees in a professional, meaningful manner
● Occasional visits to client offices

Work Environment / Physical Demands/ Travel Requirements:
● Long hours on computer and phone
● Minimal lifting requirements
● Minimal travel to conferences, client offices, and remote offices
● Nights and weekend as needed

Please send resume via the form below

Equal Employment Opportunity Statement:
Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. You may discuss equal employment opportunity related questions with your supervisor or any other member of management.

Americans with Disabilities Act Statement:
Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.